Shipping & Returns
SHIPPING & DELIVERYWe are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
DO YOU SHIP WORLDWIDE?Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
WHAT ABOUT CUSTOMS?We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
HOW LONG DOES SHIPPING TAKE?
Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 12-20 Business days
Canada, Europe 15-25 Business days
Australia, New Zealand 12-30 Business days
Mexico, Central America, South America 15-35 Business days
*This doesn’t include our 2-3 day processing time.
Please allow 2-3 business days for us to process the orders. Also if you order multiple quantity orders, all items may not all arrive at the same time. We may ship out items in your order as soon as they have been processed instead of waiting till the entire order is complete. We use this shipping method to ensure the quickest delivery times possible!
DO YOU PROVIDE TRACKING INFORMATION?Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”For some shipping companies, it takes 5-7 business days for the tracking information to update on the system due to high quantity of orders. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All sales are final.
3020 Prosperity Church Road
Suite I #101
Charlotte NC, 28269